The Patient Experience - Newport Coast Surgery

Take the Initiative for Your Successful Surgery

Only the finest and most skilled surgeons in southern California have the privilege to perform surgery in our state-of-the-art center. You can also play an important role in your surgery’s success, by following certain instructions that we have laid out for you.

Let’s look at how you can optimize your experience, from preparation through recovery.

What to Expect

Our patient’s experience is our top priority at Newport Coast Surgery Center. We believe that exceptional care goes beyond medical procedures; it encompasses comfort, respect, and personalized attention at every step. From the moment you enter our facility, our dedicated team is committed to providing a welcoming and stress-free environment. Your well-being and satisfaction are at the heart of everything we do, ensuring a positive and reassuring experience during your visit.

Scheduling Process

Every effort is made to get our patients scheduled as quickly as possible. Your Physician’s office may even provide you a tentative date of your procedure.

If required by your insurance provider, before a procedure can be scheduled, your Physician’s office will need to contact your insurance provider to ensure coverage of your procedure. This Prior Authorization process can sometimes take approximately 10-14 business days to complete.

Once the insurance prior authorization has been completed, your Physician’s office will compile and submit all the corresponding reports and orders to the Newport Coast Surgery Center’s (NCSC) Authorizations and Scheduling team to move forward with scheduling your procedure. The scheduler will call you to discuss what has been authorized by your insurance carrier and any share of cost you may be responsible for in association with your procedure.

If your Physician deems it necessary to get you scheduled sooner, you may be responsible for an out-of-pocket payment at the time of your scheduled appointment. Should you have any questions regarding the scheduling or authorization process please call our team at (949) 644-5800, option 3, or fill out the contact us here.

Before your Procedure

The NCSC Scheduling team will contact you directly to schedule a definitive date and time for your procedure once all insurance prior authorizations have been completed (if necessary).
Complete all Newport Coast Surgery Center Patient Registration forms and consents.
Follow your Physician’s instructions regarding stopping any of your medications and/ or blood thinners prior to your surgery.
Follow your Physician’s specific instructions regarding eating and drinking prior to your procedure. Keep in mind, in many cases, you are not allowed to eat or drink before the procedure
Review the NCSC Pre Procedure Guide for more detailed information on how to prepare for your procedure at Newport Coast Surgery Center.

PREPARING FOR SURGERY

It’s important to plan thoughtfully for your surgery with your personal physician and our team, so that there are no surprises or undue stresses on the day of your procedure. Here is a brief checklist for your pre-surgery preparations.

Review your insurance coverage/out-of-pocket costs.
Get preoperative clearance from your primary doctor, including a physical exam and lab work.
Make a list of all medications – prescription, non-prescription and supplements – that you are taking.
If you smoke, please refrain at least several weeks before your surgery.
Drink plenty of water, during the days leading up to your procedure.
Consider the design of your dwelling…will your bedroom and bathroom be easily accessible after your surgery?
Complete any necessary patient information forms provided by our staff.
Arrange to have someone drive you to and from your surgery, as well as assist you afterward, as needed.
Please clarify your designated arrival time with our office. Arriving on time is important for the procedure to run as smoothly as possible.
Review the NCSC Pre Procedure Guide for more detailed information on how to prepare for your procedure at Newport Coast Surgery Center.

POST-SURGERY GUIDELINES

Once surgery has been successfully performed, there are certain things you can do to accelerate the healing. Let’s review the important guidelines you should follow for best results.

Depending on how invasive the procedure is, you may receive a prescription for medication designed to keep you comfortable and relatively pain-free.
Schedule your follow-up appointments with us.
Recognize the instances where it is beneficial to call your doctor. We can be reached 24 hours a day.
Refer to the detailed discharge instructions for your procedure here.